In a business environment, good communication is essential to keep customers happy and employees productive. According to Gallup, productivity losses due to poor communication cost American businesses $550 billion every year. Having an office telephone system can improve communication, allowing your team to focus on more important tasks.

 

There are many different types of grandstream distributor office telephone systems  available. Each one is designed for different needs and offers a variety of features. It is important to understand how these systems work in order to make the most informed decision when it comes time to purchase.

 

PBX Phone Services

PBX, or Private Branch Exchange, is a common type of office phone system that has been around for decades. It uses a public switched telephone network (PSTN) to send and receive calls.

 

Some PBXs also offer voicemail and call transferring features, making them useful for managing customer support queries.

 

Cloud PBX, or hosted PBX, is another option for businesses that want to switch from traditional telephony to VoIP. It relies on an internet connection to a service provider and doesn't need any on-site equipment.

 

Line Extensions

Using line extensions in an office telephone system is a great way to ensure that you're always connected with a team member. This is especially useful for remote workers and for teams that need to deal with a large number of calls at once.

 

This feature will allow a customer to dial your primary contact number, press an extension, and then speak to someone who is best equipped to help them. For example, a customer may call your main line and then press the extension “4.”

 

Hunt Groups

A hunt group is a feature that allows incoming calls to be distributed among multiple team members. This is a great option for when a caller wants to reach a specific person but can't remember their name or how to spell it.

 

You can also use a hunt group to send a caller to a particular department. Yaelink system is a great way to save on costs and improve productivity by making it easy for everyone in the team to clear calls as soon as possible.

 

On-Hold Music and Hold Queues

Having a customer on hold is never fun, but it's also a great opportunity to show them that you care. A hold music system lets you play your favorite songs to callers while they're on hold, and a call queue can automatically tell callers how long they'll be on hold.

 

Multi-Device Support

If you have a wide staff spread across multiple locations, having multiple devices on your office phone system is a must. It will prevent a single device from going down and preventing a caller from connecting with a member of your team who is busy at the moment.

 

Busy Lamp Status

A busy lamp status is an option for your office phone system that allows you to notify a caller if you are on the phone. If you choose a green light, this means that you're not busy and can pass the call on to another employee.

You can get more enlightened on this topic by reading here: https://en.wikipedia.org/wiki/VoIP_phone.